I started booking my appointment online almost every day, and I would say it’s very hard to secure one. I tried a couple of hundred times but still failed to secure one. I even call the Immigration office about this and they still insist me to secure an appointment online. Don’t need to be selective of the date, just click whatever option you have even if the date is marked red on their website.  

It is always a practice that before heading to the Immigration office, all your documents must be certified by the Commissioner On Oath. So, we did that in Setia Tropika nearby the Immigration office.

1. I presented my appointment letter in print. If your appointment is from 10 AM to 11 AM, you should be at the queuing line for at least 30 minutes before 10 AM. So, we were there at 9:30 AM.
2. Show your documents to the officer on duty. They will check your passport, and also your documents. If everything is completed, they will let you in.
3. Only one person is allowed to enter to avoid congestions inside the area.
4. You need to proceed to the building lobby to show again your documents. They will check again thoroughly. If you have overstayed, then they will let you sign a form (overstay form)- since I cannot speak fluently in Bahasa Melayu, I just spoke with them in English and they are okay.
5. After the checking is done,  they will let you sit at the designated chair to wait for your number. FYI, the Immigration Officer is controlling the number of applicants heading to level 10.
6. Once it’s okay to proceed to level 10, you will be given a number for your application. This number must be shown at the main entrance of the immigration office (inside level 10). They will check again your document one more time and they see if you are actually included in the Applicant Masterlist on that appointment day according to your appointment letter.  If your appointment letter is fake, they will let you secure an authentic appointment date.  Only one person is allowed to get inside. However, for the elderly and those that requires assistance, they allow them to be assisted by another person from the applicant’s family member only.
7. Wait for your number to be called to submit your documents. These are within Counter 1, 2, 3, or 4.
8. After submitting your files, you will be asked to wait again for your number for the payment.
9. Counter 10 is for the payments. This will take time. The payment for a one-year extension is RM90 and the processing fee is RM36 per year. If you are having two documents at the same time, you will be expected to wait there for about 2-3 working hours. The payment method is only debit card or credit card—it is all cashless. However, if you are coming for the first time, you need to pay your security bond in cash—(this is what a fellow applicant told me so she needs to get down and get cash for her security bond).
10. If your waiting time goes to a lunch break (1 PM), you will be asked to be back at 2 PM to continue your transaction.
11. Don’t worry, there are a lot of eateries nearby the Immigration office so you can just look for any food places there. I would not advise you to get out of Setia Tropika Immigration Area as parking will be hard for you to find once you get back to continue your transaction.
12. At 2 PM, I need to get back to the Immigration office so I have to show again my queue number at the main gate of the building. They are very strict so you must have that number in order for you to be allowed to get inside.
13. After the main entrance, you need again to go to the lobby where there is another set of officers to assist you. Just show your number so they will allow you to get to level 10 through the lift.
14. At the main door of the office (at level 10), you need to show again your number and must have temperature check and sanitize your hand before entering the room.
15. After 37 minutes, my number was called. So I have to get my passport at counter 8 since I already paid my transaction before lunch break. 

If you driving to this office, you can only park in those parking areas nearby the shop lots. Ensure to put your parking coupons as the summon officer is checking once in a while. I think 3- 4 hours is enough for you to put if you are doing two transactions at the same time. But if your transaction is only for an extension of the visa- I think 2-3 hours is enough. Other details can be the below items: 

• Maintain social distancing inside the Immigration Office. The seats are marked with ‘X’ which means you should not be sitting on them.
• Print your online appointment letter to show to the officer--- this is for easy referencing.
• You are highly advised not to bring your kids with you as the waiting time is quite long.
• You can request to get your form again (like Borang IM12) etc if your visa is only renewed for another year so you don’t need to go back again to Setia Tropika just to get those forms.